Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PUACOM001 Mapping and Delivery Guide
Communicate in the workplace

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency PUACOM001 - Communicate in the workplace
Description
Employability Skills
Learning Outcomes and Application This unit of competency involves the skills and knowledge required to interact with people internally and externally through verbal, non-verbal and written communication and to follow verbal and written instructions in the work place. It includes communicating verbally and non-verbally with clients, giving and receiving instructions, taking part in group discussions, participating in informal meetings and preparing to process routine correspondence and records.The unit is applicable to all personnel but has a specific focus on the communication skills required by individuals at entry level in public safety organisations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Community
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate verbally
  • Language used in communications is clear, concise and appropriate to client, assignment and organisational requirements
  • Active listening skills and questioning techniques are used to clarify issues
  • Established communication methods are used for routine and non-routine communications
       
Element: Active listening skills and questioning techniques are used to clarify issues
       
Element: Established communication methods are used for routine and non-routine communications
       
Element: Communicate non-verbally
  • Non-verbal communication is positive, culturally appropriate and tailored to the audience
       
Element: Non-verbal communication is consistent with verbal communication
       
Element: Communicate with clients
  • Questioning, learning and summarising skills are used to establish client needs
       
Element: Client needs are addressed, in accordance with organisational policy and procedures
       
Element: Confidentiality is observed, in accordance with organisational policies and procedures
       
Element: Give and receive instructions
  • Instructions received are acted upon within an agreed time frame to meet organisational needs
       
Element: Difficulties and/or problem areas are identified and communicated to appropriate personnel in a timely manner
       
Element: Clarification of instructions is sought from appropriate personnel
       
Element: Instructions are relayed clearly, concisely and accurately and confirmation is obtained
       
Element: Take part in group discussions and informal meetings
  • Contributions are made when in small informal group activities and meetings to facilitate organisational outcomes
       
Element: Responses are sought from and provided to other group members in a constructive way
       
Element: Views and opinions of individuals or group are obtained, acknowledged and accurately represented to others, as required
       
Element: Prepare and process routine written correspondence, notes and records
  • Information and ideas are presented in a format, language and time frame to meet organisational requirements
       
Element: Presentation of written documents meets organisational standards of style and accuracy
       
Element: Documents are processed to comply with organisational policies and procedures and legislative requirements
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Language used in communications is clear, concise and appropriate to client, assignment and organisational requirements 
Active listening skills and questioning techniques are used to clarify issues 
Established communication methods are used for routine and non-routine communications 
 
 
Non-verbal communication is positive, culturally appropriate and tailored to the audience 
 
Questioning, learning and summarising skills are used to establish client needs 
 
 
Instructions received are acted upon within an agreed time frame to meet organisational needs 
 
 
 
Contributions are made when in small informal group activities and meetings to facilitate organisational outcomes 
 
 
Information and ideas are presented in a format, language and time frame to meet organisational requirements 
 
 

Forms

Assessment Cover Sheet

PUACOM001 - Communicate in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUACOM001 - Communicate in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: